Refund policy
We want you to love your SparkBlocks. If something goes wrong, we'll do our best to make it right.
Damaged or incomplete kit?
No problem. Email us at with your order number and a photo (if possible). We'll send a replacement right away.
100% Curiosity Guarantee
You will have seen this promise on our product pages. It means what it says.
Open the kit and build something. If the first hour doesn't hook them, email us within 24 hours of your parcel being delivered and we refund every cent you paid, including the shipping you paid to receive it. There is no restocking fee, and we pay for the return label.
Opening the box does not count against you here. That is the whole point of this one.
Email inside that window and tell us the first hour didn't land. We send a prepaid label and ask you to put everything back in the case. It does not need to be resellable, only complete. Once it reaches us the refund goes back to your original payment method within 5 to 7 business days.
If the parcel was delivered while nobody was home, say so and we will work from the day it actually reached you.
After the first 24 hours this route closes and the ordinary rules below apply.
Changed your mind?
You have 60 days from delivery to return a kit. To qualify for a change-of-mind refund, the kit must be unopened and in resellable condition, with all original parts and packaging undamaged.
Email us at first and we will send you a prepaid return label. Please do not ship anything back before you hear from us: we ship from several warehouses and a kit sent to the wrong one is expensive to recover.
Opened a kit and it is not working out?
If you are still inside the first 24 hours after delivery, that is the Curiosity Guarantee above and you are covered in full. After that it is not a change of mind we can refund, but write to us anyway and tell us what happened. If a part is faulty, missing or damaged, that is covered separately and it is always free, whether the box is open or not.
Two amounts come out of a change-of-mind refund: a 10% restocking fee, and the cost of the return label. The shipping you paid to receive the order is not refunded.
If the return is our fault, because we sent the wrong item or it arrived faulty, none of that applies. We refund the full purchase price and your original shipping, and we do not charge the restocking fee.
Once the kit reaches our warehouse and we have checked it, we process refunds within 5 to 7 business days to your original payment method. How quickly it then appears on your statement is down to your bank.
Customers in the EU and the UK: your rights are wider. You may return within 14 days of delivery even if you have opened the kit, we do not charge a restocking fee, and we refund the standard outbound delivery charge as well as the purchase price. The Curiosity Guarantee above sits alongside those rights rather than replacing them. Whichever one gives you more, that is the one you get.
Not sure whether your kit qualifies? Contact our support team and we'll see how we can help.
Need to cancel?
Email us as soon as you can. If your order has not shipped yet we will cancel it and refund you in full, with nothing deducted. Once it has shipped we cannot stop it, and it becomes a return under the terms above, so it is worth writing to us quickly.
Exchanges:
We don't offer automated exchanges, but if you ordered the wrong thing or need help finding the right kit, email us. We're happy to help.
Part stopped working?
If a block worked and then stopped working on its own, we replace it free. That covers one year from delivery on every consumer kit, and two years on the Smart Classroom Kit. You don't need to send the old part back. Email Info@SparkBlocks.ca with your order number and a short note on what the block does now. A photo helps, and for a fault that comes and goes, a ten-second video helps more.
It covers parts that fail in normal use. It doesn't cover parts that are lost, damage from misuse, jumper wires or plain plastic bricks (they wear out with use), or scuffs and scratches. The full details are in our Help Center article, A part stopped working: our warranty. In the EU and the UK, consumer law may give you more than this. Whichever gives you more, that's the one you get.
Digital items and downloads:
These are non-refundable once delivered.
Still have questions? Reach out anytime:
