If a part turned up broken, or it never made it into the box at all, we replace it free. There is nothing to send back, and this is not a return.
Send us two things
Email info@sparkblocks.ca, or use the contact form and choose "Damaged or Missing Item". Include:
- Your order number. It starts with SB-INV.
- A photo. For a broken part, a photo of the part. For a missing part, a photo of the tray with the empty slot in it.
That photo does most of the work. The labelled overlay in the lid of the case names every slot, so a picture of the gap tells us exactly which block to pull off the shelf. If you can name the part, even better, but you do not have to.
What happens next
We confirm what is going out, and it goes on our next weekly parts shipment. You keep everything you already have and carry on building in the meantime.
No label to print. No packaging to find. No restocking fee, and no shipping cost to you.
This is not a return, and you should not start one. A return sends a whole kit back and costs you a restocking fee plus return shipping. A broken or missing part costs you nothing.
One quick check first
If the block is definitely there and looks fine but simply will not do anything, it is more often the connection than the block. The spring pins in a brand new kit sometimes need a break-in: lift the block off, press it back down firmly, and repeat that a few times. Then test it in the simplest circuit you can build, battery straight to the block, so nothing else in a bigger build can be at fault.
My LED, motor or block isn't working walks through this properly, and it fixes a lot of "dead" blocks in under a minute. If it does not fix yours, come back here and email us.
Related
- The part worked for a while and then stopped: see A part stopped working: our warranty.
- You lost the part, or it broke in a crash off the table: email us, and we will do our best to supply a replacement at a charge.
