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Shipping and delivery

5 articles

Customs, duties and import taxesWhy we cannot quote a figure, how the carrier will ask you to pay, and what to do if a charge looks wrong.
How long delivery takesTransit times by destination, when the clock actually starts, and what to do if you have a date to hit.
Shipping costs and free shippingHow rates are calculated, when shipping is free, and what the rate does not cover.
My order never arrivedHow long to wait before telling us, what to send, and what we do about a parcel that is lost or was marked delivered.
Where's my order?Find your tracking link, what each tracking state means, and when to stop waiting and contact us.

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