Shipping and delivery
5 articles
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Customs, duties and import taxesWhy we cannot quote a figure, how the carrier will ask you to pay, and what to do if a charge looks wrong.
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How long delivery takesTransit times by destination, when the clock actually starts, and what to do if you have a date to hit.
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Shipping costs and free shippingHow rates are calculated, when shipping is free, and what the rate does not cover.
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My order never arrivedHow long to wait before telling us, what to send, and what we do about a parcel that is lost or was marked delivered.
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Where's my order?Find your tracking link, what each tracking state means, and when to stop waiting and contact us.
