You have 60 days from delivery to change your mind. We send you a prepaid return label, so you never pay postage up front. Two amounts then come out of your refund: a 10% restocking fee, and the cost of that label.
We would much rather you knew that before you post the kit than find out when the money lands.
A change-of-mind return only qualifies while the kit is still sealed. If you have opened it, read "Already opened it?" below before you do anything else.
What you actually get back
Here is a real example, using our $149 Intro to Circuits Kit.
| Line | Amount |
|---|---|
| Intro to Circuits Kit | $149.00 |
| Restocking fee, 10% | -$14.90 |
| Return shipping (example label) | -$15.00 |
| Refunded to your card | about $119 |
Return shipping is not a fixed amount. It depends where the kit is travelling from and which service we buy. The $15 above is a realistic example for a kit going back inside the United States. If you want the exact figure before you commit, ask when you email us and we will work it out for you.
The fee scales with the order. A $932 return would carry roughly $93 of restocking fee, plus the label.
The rules, all of them
- 60 days from delivery. Contact us within 60 days of the day the kit arrived.
- The kit has to be unopened and resellable. This is the rule that catches people out, so plainly: a change-of-mind return only qualifies if the kit is still sealed, with all original parts and the packaging undamaged. Once a kit has been opened we cannot sell it on, so we cannot take it back as a change of mind.
- Email us first. Do not just post it back. We send you a prepaid label with the correct address on it. See How to start a return.
- A 10% restocking fee comes out, calculated on the price you paid for the items coming back.
- The return label cost comes out too.
- The shipping you paid to receive the order is not refunded on a change-of-mind return. The refund covers the purchase price of the kit. If the return is our fault, because we sent the wrong thing or it arrived faulty, we refund that shipping too and we do not take the restocking fee.
- The refund goes back to the card or account you paid with, once we have received and inspected the kit. See How long a refund takes.
Already opened it?
Then this is not the right article, and we would rather tell you that up front than after you have posted a parcel.
A change of mind after opening is not something we can refund. But two things are still worth an email:
- If anything is faulty, missing or damaged, that is a completely separate route and it is always free, opened box or not. Nothing comes back to us and we send a replacement. Email your order number and a photo.
- If the kit is not working out for your child, tell us what is happening before you give up on it. A good share of what gets reported as a fault turns out to be a connection that needs breaking in, or a speaker waiting on its Siren IC. See My LED, motor or block isn't working.
When we waive the fee
If the reason for the return is our mistake, you get the full amount back and we pay the shipping. No 10%, no deduction. That covers things like:
- We sent you the wrong item
- We got something wrong in how the product was described
If you are not sure whether your situation counts, say so in your email before you send anything. We will tell you straight.
Three things that are not returns at all
Your kit arrived damaged, or a part is missing. That is a free replacement. Nothing comes back to us, nothing is deducted, and there is no fee. Email your order number and a photo.
You want a different kit. We do not run automated exchanges. Return this one and order the one you want, or email us first and we will help you work out which kit fits.
Your order has not shipped yet. Then do not return it, cancel it. Cancelling costs nothing. See Can I cancel my order?.
If you ordered from the EU or the UK
The rules are different for you, and better. See If you ordered from the EU or the UK.
