As soon as your order ships, we email you a tracking link. If you have that email, the tracking link is the fastest answer. If you do not have it yet, your order has not shipped yet.
Find your tracking link
- Look for the shipping confirmation email from SparkBlocks. It is a separate email from the order confirmation you got at checkout, so check your spam and promotions folders before assuming it never came.
- If you ordered through the Shop app, the tracking shows up on the order there too. While it still says "waiting for details", the parcel has not been handed to the carrier yet.
- Our shipping policy puts it simply: you will receive tracking info as soon as your order ships.
What the tracking states mean
Carrier wording varies, but these are the ones you are most likely to see.
- Label created, or shipment information received. We have booked the parcel and printed the label. The carrier has not scanned it yet. It is normal for this to sit for a while before the first scan appears.
- In transit. The parcel is moving. Gaps between scans are normal, and they get longer on international routes and while a parcel sits with customs.
- Out for delivery. It is on a vehicle today.
- Delivered. The carrier says they handed it over. If you cannot find it, check with everyone at the address, look in the usual safe spots, and ask your neighbours before you contact us.
- Exception, delivery attempted, or available for collection. The carrier could not hand the parcel over. Follow their instructions quickly, because parcels waiting for collection get sent back to us after a set number of days.
- Returned to sender. The parcel is on its way back to us. Email us and we will arrange a redelivery or a refund.
There is no tracking yet
Two ordinary reasons for this:
- Your order has not shipped yet.
- Something in your order was out of stock when you placed it. We hold the order until we can send it complete, and we email you with an update. If you would rather not wait, you can cancel any time before it ships and get a full refund. See Can I cancel my order?.
Either way, you can email us at Info@SparkBlocks.ca with your order number and we will look it up. Your order number is on your confirmation email and looks like SB-INV-1234.
When to stop waiting and contact us
- Your tracking has not moved for 10 business days (United States and Canada) or 30 calendar days (anywhere else). Read My order never arrived, then email us.
- Tracking says delivered and you do not have the parcel. Same article, same email.
- You want to know how long the trip normally takes. See How long delivery takes.
