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Known quirks in the first production runFour behaviours that look like faults and are not: the potentiometer's narrow dial range, weaker builds through the Remote Control Block, sticky spring pins on some...
How to report a problem so we can fix it fastThe five things to send so a fault gets solved in one reply instead of four. Plus the faults we take your word for, and where...
Purchase orders, quotes and invoicingWe accept purchase orders over $500 USD at Sales@SparkBlocks.ca. How a PO order runs, how to get a quote, vendor setup and W-9, invoicing, and net...
Tax-exempt purchasingSend your exemption certificate before you order, not after. What to send, what happens next, and why the website checkout is not the route for an...
I lost or broke a part. Can I get a replacement?Email us and we will do our best to supply one at a charge. What to send, how pricing works, availability, jumper wires, and the two...
My speaker makes no sound or only cracklesUsually not a fault. The speaker needs the Siren Sound IC Block to make a sound, and that block is purple, not the dark blue shown...
Using SparkBlocks safelySparkBlocks safety guide, covering age guidance, small parts, power and charging, what to do if a block gets hot or smells burnt, the coin cell in...
Curriculum, lesson plans and standardsA map of the free Learning Hub: video series, teaching guide, warm-ups, exit tickets, student logbook, and the Grade 4 and Grade 5 NGSS units.
What's in the Smart Classroom KitTen Intro to Circuits Kits plus the teaching materials, sized for about 20 students in pairs. What ships, how to size it, and the two-year parts...
Educator and bulk pricingThere is no separate educator discount and no volume discount. Why the Classroom Kit is priced the way it is, and the five things we can...
A part stopped working: our warrantyOne year on consumer kits, two years on the Smart Classroom Kit. What is covered, what is not, and what "some limits apply" actually means.
Something arrived broken or missingFree replacement, nothing to send back, and it is not a return. Send your order number and a photo of the empty slot. Plus one check...
What does the Expansion Kit add?Expansion kit adds transistors, capacitors, resistors, gearbox motors and a remote. Why the USB-C Power Block is not a second battery, and two things to know...
What's in each bundle?Advanced, Family, Ultimate Theme and Mega Builder Bundle, what each one contains, and which of them still needs a Circuits Kit added.
Do SparkBlocks fit LEGO bricks?Yes, standard studs, both directions. How many bricks come in a kit, other brick brands, and an honest word about grip on the first production run.
What do I need to run a Theme Build?Every Theme Build is an add-on with no power source. Which Circuits Kit you need depends on one thing: whether the model moves. Plus what to...
What age is SparkBlocks for?8 and up, with a sweet spot of 8 to 12. What building with a younger child actually looks like, and why we will not print...
What's in the Intro to Circuits Kit?Every block in the box, the printed guides, the six builds, and the one thing worth knowing about brick quantity before you open it.
Which kit should I start with?Start with the Intro to Circuits Kit. The longer answer, by who is building: one child, two children, a specific model, a classroom, or the lot.
Why my kit doesn't match the bookletThe 330 ohm resistor that is really 100 ohm, a purple Siren IC instead of dark blue, black wire blocks instead of red, reversed plus and...
Where to find your instructions and guidesEvery kit's resource page, PDFs and videos, in one list. Plus translations, teaching materials and a warning about the printed booklets.
What powers SparkBlocksStandard USB-C, any phone charger. The difference between the Battery Block and the USB-C Power Block, which kits ship which, and what to do if a...
Can I damage the blocks by wiring them wrong?Almost never. An LED or motor in backwards just does nothing. The one real exception is a transistor block, which can get hot or give off...
My LED, motor or block isn't workingNine times in ten it is the connection, not the block. Six steps in order, plus a separate sequence for a motor that will not run.
How long a refund takesTwo stages: us sending it, and your bank showing it. Five to seven business days on our side.
Can I cancel my order?Free before it ships, a return after. What the difference is worth, and why not to open the box.
How to start a returnFive steps, starting with an email rather than a parcel, and why that first step matters more than it looks.
If you ordered from the EU or the UKWhere your rights are wider than our standard policy, side by side, and how to use them without arguing the point.
Our return policy, in plain wordsSixty days, unopened. What comes out of the refund, with the arithmetic, and when we waive it.
Customs, duties and import taxesWhy we cannot quote a figure, how the carrier will ask you to pay, and what to do if a charge looks wrong.
How long delivery takesTransit times by destination, when the clock actually starts, and what to do if you have a date to hit.
Shipping costs and free shippingHow rates are calculated, when shipping is free, and what the rate does not cover.
My order never arrivedHow long to wait before telling us, what to send, and what we do about a parcel that is lost or was marked delivered.
Where's my order?Find your tracking link, what each tracking state means, and when to stop waiting and contact us.

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