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Known quirks in the first production runFour behaviours that look like faults and are not: the potentiometer's narrow dial range, weaker builds through the Remote Control Block, sticky spring pins on some...
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How to report a problem so we can fix it fastThe five things to send so a fault gets solved in one reply instead of four. Plus the faults we take your word for, and where...
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Purchase orders, quotes and invoicingWe accept purchase orders over $500 USD at Sales@SparkBlocks.ca. How a PO order runs, how to get a quote, vendor setup and W-9, invoicing, and net...
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Tax-exempt purchasingSend your exemption certificate before you order, not after. What to send, what happens next, and why the website checkout is not the route for an...
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I lost or broke a part. Can I get a replacement?Email us and we will do our best to supply one at a charge. What to send, how pricing works, availability, jumper wires, and the two...
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My speaker makes no sound or only cracklesUsually not a fault. The speaker needs the Siren Sound IC Block to make a sound, and that block is purple, not the dark blue shown...
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Using SparkBlocks safelyAge, small parts, power and charging, what to do if a block gets hot or smells burnt, the coin cell in the Expansion Kit remote, and...
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Curriculum, lesson plans and standardsA map of the free Learning Hub: video series, teaching guide, warm-ups, exit tickets, student logbook, and the Grade 4 and Grade 5 NGSS units.
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What's in the Smart Classroom KitTen Intro to Circuits Kits plus the teaching materials, sized for about 20 students in pairs. What ships, how to size it, and the two-year parts...
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Educator and bulk pricingThere is no separate educator discount and no volume discount. Why the Classroom Kit is priced the way it is, and the five things we can...
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A part stopped working: our warrantyOne year on consumer kits, two years on the Smart Classroom Kit. What is covered, what is not, and what "some limits apply" actually means.
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Something arrived broken or missingFree replacement, nothing to send back, and it is not a return. Send your order number and a photo of the empty slot. Plus one check...
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What does the Expansion Kit add?Transistors, capacitors, resistors, gearbox motors and a remote. Why the USB-C Power Block is not a second battery, and two things to know before you build.
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What's in each bundle?Advanced, Family, Ultimate Theme and Mega Builder, what each one contains, and which of them still needs a Circuits Kit added.
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Do SparkBlocks fit LEGO bricks?Yes, standard studs, both directions. How many bricks come in a kit, other brick brands, and an honest word about grip on the first production run.
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What do I need to run a Theme Build?Every Theme Build is an add-on with no power source. Which Circuits Kit you need depends on one thing: whether the model moves. Plus what to...
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What age is SparkBlocks for?8 and up, with a sweet spot of 8 to 12. What building with a younger child actually looks like, and why we will not print...
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What's in the Intro to Circuits Kit?Every block in the box, the printed guides, the six builds, and the one thing worth knowing about brick quantity before you open it.
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Which kit should I start with?Start with the Intro to Circuits Kit. The longer answer, by who is building: one child, two children, a specific model, a classroom, or the lot.
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Why my kit doesn't match the bookletThe 330 ohm resistor that is really 100 ohm, a purple Siren IC instead of dark blue, black wire blocks instead of red, reversed plus and...
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Where to find your instructions and guidesEvery kit's resource page, PDFs and videos, in one list. Plus translations, teaching materials and a warning about the printed booklets.
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What powers SparkBlocksStandard USB-C, any phone charger. The difference between the Battery Block and the USB-C Power Block, which kits ship which, and what to do if a...
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Can I damage the blocks by wiring them wrong?Almost never. An LED or motor in backwards just does nothing. The one real exception is a transistor block, which can get hot or give off...
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My LED, motor or block isn't workingNine times in ten it is the connection, not the block. Six steps in order, plus a separate sequence for a motor that will not run.
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How long a refund takesTwo stages: us sending it, and your bank showing it. Five to seven business days on our side.
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Can I cancel my order?Free before it ships, a return after. What the difference is worth, and why not to open the box.
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How to start a returnFive steps, starting with an email rather than a parcel, and why that first step matters more than it looks.
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If you ordered from the EU or the UKWhere your rights are wider than our standard policy, side by side, and how to use them without arguing the point.
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Our return policy, in plain wordsSixty days, unopened. What comes out of the refund, with the arithmetic, and when we waive it.
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Customs, duties and import taxesWhy we cannot quote a figure, how the carrier will ask you to pay, and what to do if a charge looks wrong.
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How long delivery takesTransit times by destination, when the clock actually starts, and what to do if you have a date to hit.
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Shipping costs and free shippingHow rates are calculated, when shipping is free, and what the rate does not cover.
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My order never arrivedHow long to wait before telling us, what to send, and what we do about a parcel that is lost or was marked delivered.
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Where's my order?Find your tracking link, what each tracking state means, and when to stop waiting and contact us.
